Refund policy

Returns & Refunds

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind. Please review product descriptions and size information carefully before placing your order.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photos showing the issue.

If the issue is confirmed to be a manufacturing or fulfillment error, we will arrange an appropriate replacement or refund at no additional cost to you.

For packages that appear to be lost in transit, please contact us as soon as possible. Lost-package claims must generally be reported within 30 days of the estimated delivery date.

Please do not send products back without contacting us first. In many cases involving damage or manufacturing defects, a physical return is not required.

Email: feltandpips@feltandpips.com
Phone: (801) 882-7477