Shipping policy

Shipping Policy

All Felt & Pips products are made to order and fulfilled by our production partners.

Processing and Fulfillment

Most orders are produced within approximately 2–5 business days before shipping. Fulfillment times are estimates and may occasionally take longer because of product availability, order volume, production delays, or other circumstances outside our control.

Shipping Rates

Available shipping methods and charges are displayed at checkout based on the products in your order and the delivery address provided.

Estimated Delivery Dates

Estimated delivery dates include both production and shipping time. These dates are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, customs processing, or other circumstances outside our control.

Multiple Shipments

Products in the same order may be produced at different facilities or require different shipping methods. As a result, your order may arrive in multiple packages and on different dates. You will not be charged additional shipping fees because an order is divided into multiple shipments.

Tracking

When tracking is available, you will receive tracking information by email after your order ships. Tracking information may take a short time to update after the shipping carrier receives the package.

Shipping Addresses

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because the address provided was incorrect or incomplete, additional shipping charges may apply before the order can be resent.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible. Lost-package claims must be reported within 30 days of the estimated delivery date.

We may ask you to confirm your shipping address or contact the carrier or local post office while the issue is investigated.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, the delivery location, and the local carrier.